FAQ

If you have any questions please check our frequently asked questions. If you still haven’t found the answer to your question, feel free to contact us via email or give us a call at +31 30 303 6300.


Hotel information

Does Mother Goose serve breakfast? Does Mother Goose serve breakfast?

Yes! Mother Goose does not serve the 'average breakfast buffet'. Instead, we'll surprise you with an outstanding breakfast in bed. We've teamed up with Vegitalian to bring you an incredible, healthy vegetarian breakfast (€17,50 per person). There's no better way to start your day! Please get in touch if you wish to add breakfast to your stay.

Can Mother Goose help arrange something really special for my loved one? It should really be a FANTASTIC present... Can Mother Goose help arrange something really special for my loved one? It should really be a FANTASTIC present...

These are just the requests Mother Goose likes! We absolutely love to arrange something special for you, and without any false modesty, we must say that we are pretty good at it too. No request is too crazy. Dining on top of the Dom Tower? We will try to arrange it for you! So please, do not hesitate to contact us.

Does Mother Goose have its own restaurant? Does Mother Goose have its own restaurant?

No, Mother Goose does not have a restaurant.

Does Mother Goose offer gym facilities? Does Mother Goose offer gym facilities?

Mother Goose works with TrainMore to offer our guests excellent exercising facilities during their stay. With a large assortment of equipment, personal training, live classes and a sauna, TrainMore is a luxury, fully equipped gym, at only 3 minutes from the hotel on foot. 

Prices
1 day = € 10,00
1 week = € 35,00
1 month = € 59,00

Upon presentation of their hotel room key guests can make use of the special Mother Goose rate.

When can I check in to Mother Goose, and when do I check out? When can I check in to Mother Goose, and when do I check out?

From 15:00 onwards, Mother Goose will take you under her wing until the moment you check out. Don't worry - you have until 11:00 to wake up slowly, and start your day. Our reception staff is at your service 24 hours a day, so you are more than welcome to check in late or check out early.

It goes without saying that you are very welcome to leave your luggage with Mother Goose before check-in and after check-out, so you can discover Utrecht light as a feather!

Do the rooms have a minibar? Do the rooms have a minibar?

No, there are no minibar in the rooms. We have chosen not to, as this is really planet unfriendly. 

The Mother Goose living room does have a huge SMEG fridge with an extensive selection of cold drinks. Of course, we also have sweet and savoury snacks available.

Does Mother Goose have gift vouchers? Does Mother Goose have gift vouchers?

We certainly do! Looking for a unique and original present? We would love to help you out. Our gift vouchers are great to give and great to get as a present!

Does Mother Goose Hotel offer a bike rental service? Does Mother Goose Hotel offer a bike rental service?

Yes, we do! Utrecht is often called ‘bike city’, so do what locals do and discover the city by bike!
1 day = €15 per bike
½ day = €10 per bike
Any additional day = €12 per bike per day

I would like to get an airport pickup. What are the possibilities? I would like to get an airport pickup. What are the possibilities?

Mother Goose offers two options for an airport pickup: a regular taxi or a Tesla Cab.

From and to the airport Mother Goose works with Tesla Cabs. Your journey from door to door will be in an electric Tesla, where you'll enjoy all the luxury the Tesla offers. A table for your laptop, a bottle of water and wifi guarantee a smooth ride for you to enjoy the view or answer some e-mails. Exclusively for Utrecht City Hotels guests, there is a special fee of € 109. Please let us know if we can make a reservation for you.

Would you prefer a regular taxi? We can take care of that reservation as well. 

Can I park at Mother Goose? Can I park at Mother Goose?

Below you will find the nearest car parks. We advise you to travel by public transport because Utrecht city council employs a policy of deterrence when it comes to cars in the city centre. Therefore, Mother Goose is difficult to reach by car.

1. Mother Goose's private carpark (at a 2-minute walk from the hotel)
Jansdam 1
3512 AH Utrecht
Parking fee: €30,- per night. It’s possible (based on availability) to extend the parking time at an additional cost.
Reservation of a parking space is recommended due to the limited availability. Simply drive up to the gate and announce your name to the speakersystem. Our receptionists will buzz you in!

The nearest public car parks are:
2. P1 Parking Kruisstraat (near Stadsschouwburg)
Kruisstraat 2, 3581 GK Utrecht | Parking fee: € 35,00 / 24 hours.
3. La Vie (near Bijenkorf)
Sint Jacobsstraat 1, 3511 BR Utrecht | Parking fee: € 30,00 / 24 hours.
4. Parking Springweg (near Mariaplaats)
Strosteeg 83, 3510 VK Utrecht | Parking fee: € 36,00 / 24 hours.

Of course, Mother Goose is more than happy to help you plan your trip, so if you have any questions, please feel free to contact us.

Reservations

When is a reservation a group reservation? When is a reservation a group reservation?

A group reservation is a reservation of a minimum of 4 rooms. Please note, different terms and conditions apply to group reservation. Do you want to make a reservation or do you have a question? Please email us, or call us at +31 30 303 6300. Do you wish to receive more information? Take a look here. 

When booking a room, can I be sure that my preferences are acknowledged? When booking a room, can I be sure that my preferences are acknowledged?

Yes, of course it is! With our family guests in mind Mother Goose offers a Goose Family Room, consisting of two Large Goose Rooms with a connecting door. This way, parents and children keep their privacy but can still stay at our hotel together! Bookings for these rooms are only upon consultation with Mother Goose. Please contact her for more information.

Can I indicate in advance which floor has my preference? Can I indicate in advance which floor has my preference?

Of course you can let us know in advance on which floor you prefer to stay. Mother Goose will do her utmost to honour your request, but we cannot guarantee you will end up on the floor you have requested.

Why does the room I’d like to book have different prices per night? Why does the room I’d like to book have different prices per night?

Mother Goose works with a best available price per night and therefore it can happen that the same room has a different price each night.

What is the cancellation policy? What is the cancellation policy?

When you book the Best Available Rate via our own website you can cancel your reservation up to 24 hours prior to your arrival date with no incurred costs. So no need to worry when making future plans!

Example: you’ve made a reservation for a stay on July the 28th, 2024. You can cancel your reservation with no incurred costs up to July the 26th, 2024, 23:59 CET. 

The above does not apply when booking the non-refundable rate. Should you wish to cancel your reservation with us? Please get in touch so we can discuss the possible options with you. If you have booked through a third party, please get in touch with them as their cancellation policy will apply.

If you have any further questions please don’t hesitate to get in touch.

Payments Mother Goose Payments Mother Goose

Mother Goose is a cashless hotel, you can pay with either debit or creditcard. We do not accept cash payments. 

Marketing

Are photoshoots and film tapings allowed at Mother Goose? Are photoshoots and film tapings allowed at Mother Goose?

Mother Goose is very popular as a photoshoot and film location. Would you like to have a photoshoot or film at Mother Goose other than for private use? This is only possible with the explicit consent of Mother Goose. Contact us at marketing@mothergoosehotel.com to inform about the possibilities. 

Other

Does Mother Goose offer rooms accessible to individuals with disabilities? Does Mother Goose offer rooms accessible to individuals with disabilities?

Because Mother Goose has taken up residency in an ancient and monumental building, it was almost impossible to realise specially adapted rooms and facilities. The many stairs and beams are unique and very beautiful, but unfortunately it makes the hotel less suitable for disabled people. But please do not hesitate to contact us about the possibilities, we would be pleased to help you.

I have problems walking, are all rooms accessible by lift? I have problems walking, are all rooms accessible by lift?

Several of our rooms can be reached by lift, so that you do not need to use the stairs. Ask us about the availability of these rooms, Mother Goose will be pleased to give you personal advice.

Are pets allowed in Mother Goose? Are pets allowed in Mother Goose?

No, unfortunately pets are not allowed in Mother Goose.

We would like to stay at the hotel with 1 baby (younger than 2 years), is this possible? We would like to stay at the hotel with 1 baby (younger than 2 years), is this possible?

But of course! We would be more than happy to put a cot (free of charge) in the Large Mother Goose and in our suites! Because we have a limited number of cots, we can only do this on basis of availability. So please, let Mother Goose know in advance, so she can make sure your baby has everything he or she needs.

We would like to stay at Mother Goose with our family, is this possible? We would like to stay at Mother Goose with our family, is this possible?

Yes, of course it is! With our family guests in mind Mother Goose offers a Goose Family Room, consisting of two Large Goose Rooms with a connecting door. This way, parents and children keep their privacy but can still stay at our hotel together! Bookings for these rooms are only upon consultation with Mother Goose. Please contact her for more information.

Exclusive benefits for direct bookings Why book directly with us? x

Book your stay at Mother Goose via our website and enjoy our exclusive extra's. When you book directly with us you will receive a 5% discount, plus we'll welcome you with a glass of bubbles upon arrival.

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